Privacy Policy
Effective Date: November 30, 2024
Introduction
At CraftAura, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website craftaura.site, make purchases, or interact with our services. By using our website, you consent to the practices described in this policy. Please read this Privacy Policy carefully to understand how we manage your personal data and your rights in relation to it.
Information We Collect
We collect two main types of information: personal information and non-personal information.
- Personal Information: This refers to data that can identify you as an individual. We collect personal information when you create an account, place an order, or interact with our customer service team. The personal information we collect includes:
- Name (first and last)
- Email address
- Phone number
- Mailing address (shipping and billing)
- Payment information (credit/debit card details)
- Order history and preferences
- Account login credentials (username and password)
- Customer service interactions (via email, chat, or phone)
- Non-Personal Information: This refers to data that does not personally identify you but helps us improve our website and services. Non-personal information is collected automatically through cookies, web analytics, and similar technologies. This may include:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and the time spent on those pages
- Referring URLs (websites that directed you to our site)
- Search queries on the site
How We Use Your Information
We use your personal and non-personal information for various purposes, including:
To Process and Fulfill Orders: We use your personal information to complete transactions, process payments, and deliver products. We may also use it to send you order confirmations, shipping notifications, and customer support information.
To Improve Our Website and Services: Non-personal data is used to enhance user experience, analyze trends, and optimize website functionality. For example, we may use this data to understand which pages or products are most popular and improve the overall design of the website.
To Communicate with You: We may use your contact information to send promotional offers, product updates, and newsletters, provided you have opted in to receive such communications. You can always opt-out of marketing communications by following the unsubscribe instructions in any email we send.
For Customer Support: Your personal information may be used to respond to inquiries, resolve issues, and offer customer service. We also use your data to manage any returns, exchanges, or product complaints.
For Compliance and Legal Obligations: We may use your data to comply with applicable laws, prevent fraud, and protect our legal rights. In some cases, we may need to disclose your information to law enforcement or other government authorities in accordance with legal requirements.
How We Protect Your Information
We take reasonable precautions to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We implement a variety of security measures, including encryption technologies, secure servers, and regular audits, to protect the integrity and confidentiality of your information.
- Encryption: Payment information and sensitive data transmitted through our website are encrypted using SSL (Secure Sockets Layer) technology.
- Data Access: Only authorized personnel have access to your personal information, and we limit access based on the need to know in order to perform services for you.
- Regular Audits: We conduct regular security audits to assess our systems and ensure that they are up-to-date with the latest security standards.
While we take reasonable steps to protect your information, no data transmission over the internet is completely secure. Therefore, we cannot guarantee the absolute security of your data.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device to store information such as your preferences, login status, and shopping cart details. These technologies help us:
- Remember your preferences: Cookies allow us to remember your choices, such as language preference or currency, across sessions.
- Analyze website traffic: We use cookies to collect data on how visitors use our website, including pages viewed, time spent, and links clicked. This helps us improve site functionality and user experience.
- Target advertising: Cookies help us serve personalized ads based on your browsing history.
You can control the use of cookies through your browser settings. Most browsers allow you to disable cookies or be notified when a cookie is being sent. However, please note that disabling cookies may affect the functionality of certain features on our website.
Third-Party Services
We may use third-party services for analytics, advertising, or payment processing. These third-party providers may collect, store, and process your information in accordance with their privacy policies. We encourage you to review the privacy policies of these third-party services to understand how your data is handled.
Some third-party services we use include:
- Google Analytics: For analyzing website traffic and performance.
- Payment processors: For securely processing payments (e.g., PayPal, Stripe).
- Advertising networks: For displaying targeted ads.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following situations:
With Service Providers: We may share your information with trusted third-party service providers who assist with operations such as shipping, payment processing, and customer support. These service providers are obligated to protect your information and use it only for the purpose of providing the requested services.
For Legal Compliance: We may disclose your information if required by law or to comply with legal processes, such as a subpoena, court order, or request from law enforcement.
In Business Transfers: If we undergo a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs.
Your Rights
As a user, you have the right to access, correct, or delete your personal data. You can request to view the personal information we have stored about you, and you may request that we update or delete any incorrect or outdated information.
If you wish to exercise any of these rights, or if you have concerns about your privacy, please contact us using the information below.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please reach out to us at:
BruryCraft
Email: info@craftaura.site
Phone: (707) 762-2882
Address: 7344 Southern Vista Ct, Star, Idaho, 83669
We are committed to resolving any privacy-related concerns in a timely and efficient manner.