Refund and Returns Policy of Craft Aura

Effective Date: November 30, 2024

At Craft Aura, we are dedicated to ensuring your satisfaction with every purchase. We understand that sometimes things don’t work out as expected, and we want to make sure you have a positive experience. Our Refund and Returns Policy is designed to provide you with clear instructions on how to return or exchange items, and how we handle refunds. Please take the time to read through the following information to ensure a smooth return process.

1. General Return Policy

Our return policy allows you to request a return or exchange within 30 days from the date of delivery. This gives you sufficient time to inspect the product and determine if it meets your expectations. In order to qualify for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and unopened, with all original packaging, tags, and labels intact.
  • Proof of purchase (order number, invoice, or receipt) must be provided with your return.
  • Certain products, including customized, personalized, or final sale items, may not be eligible for return. Please refer to the product page for specific exclusions.

2. How to Return or Exchange an Item

To begin the return or exchange process, please follow these steps:

  • Step 1: Contact our customer service team at info@craftaura.site or call (707) 762-2882. In your message, include the order number, the item(s) you wish to return or exchange, and the reason for the return.

  • Step 2: After reviewing your request, we will issue you a Return Merchandise Authorization (RMA) number. This number is required for processing your return and must be included in the package when you send the item back to us.

  • Step 3: You will receive detailed instructions on how to return the item. This may include the return shipping address and any necessary steps for packaging the return securely.

Once you receive your RMA number, please return the product to us within 14 days from the date you received the return authorization. Customers are responsible for the shipping costs associated with returns, except in cases where the product was defective, damaged, or we made an error in fulfilling your order.

3. Refunds

Upon receiving and inspecting your returned item, we will notify you about the status of your refund. If your return is approved, we will process the refund to your original payment method. Refunds typically take 5-10 business days to appear in your account, depending on your payment provider and bank processing times.

Please note the following:

  • Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., incorrect, damaged, or defective products).
  • For exchanges, if the product’s price is higher or lower than the original purchase, you may be charged or refunded the difference, respectively.

4. Non-Returnable Items

There are certain items that are not eligible for return or refund. These include:

  • Personalized or customized items: Products that are made specifically for you based on custom details (e.g., engraved or monogrammed items) cannot be returned unless they arrive damaged or defective.

  • Final sale items: Products marked as final sale or clearance are non-returnable. Be sure to check the product details before purchasing.

  • Used or damaged products: If the product has been opened, used, or damaged in any way, it is no longer eligible for return.

5. Defective or Damaged Products

If you receive a product that is damaged or defective, please contact us immediately. We will arrange for a return at no additional cost to you and either replace the item or issue a full refund, depending on your preference.

To initiate the return of a damaged or defective product:

  • Contact us within 7 days of receiving the damaged or defective item.
  • Include photographs of the damage or defect to expedite the process.

Once we have verified the issue, we will provide instructions for the return and ensure that your replacement or refund is processed quickly.

6. Exchange Policy

We offer exchanges on items that are returned within 30 days of delivery, provided the item is in original, unused condition with all packaging and tags intact. To exchange a product:

  • Follow the same return process outlined above.
  • You will need to place a new order for the replacement product once your return has been approved.

7. How to Contact Us

For any questions or concerns regarding returns, exchanges, or refunds, please feel free to reach out to our customer service team. You can contact us in the following ways:

  • Email: info@craftaura.site
  • Phone: (707) 762-2882
  • Mailing Address: Craft Aura, 7344 Southern Vista Ct, Star, Idaho