Sales Policy of Craft Aura

Effective Date: November 30, 2024

Welcome to Craft Aura! We’re thrilled that you’ve chosen to shop with us. Our goal is to offer an exceptional shopping experience, and this Sales Policy outlines the terms and conditions under which we sell our products. By purchasing from craftaura.site, you agree to be bound by the terms outlined below. Please take the time to read through these policies to understand our procedures regarding product availability, pricing, orders, and more.

1. Product Availability and Descriptions

At Craft Aura, we offer a wide selection of handcrafted goods, home decor, and unique creations. While we strive to maintain accurate and up-to-date stock levels, certain items may be temporarily out of stock due to high demand or other factors. If an item you ordered is unavailable or discontinued, we will notify you promptly and provide alternatives such as backorders, similar items, or a refund.

We take great care in describing our products on craftaura.site, including detailed information about materials, dimensions, colors, and other key features. However, slight variations in appearance may occur due to lighting, monitor settings, or handmade features. We aim to ensure that every product listing is as accurate as possible, but please note that such variations are not grounds for a return or exchange.

2. Pricing and Payment Methods

The prices listed on craftaura.site are in USD (United States Dollars) and are subject to change at any time without prior notice. We make every effort to display accurate prices, but in the event of a pricing error or discrepancy, we reserve the right to correct the price before processing the order. If a pricing error is discovered after an order is placed, we will notify you immediately and offer you the option to confirm your order at the corrected price, select a different product, or cancel your order.

Craft Aura accepts a variety of secure payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment gateways. All payments are processed through secure encryption technologies to protect your financial information. When making a purchase, you agree to provide accurate and complete payment details, and authorize us to charge the total amount of your order to the payment method you’ve selected.

3. Order Confirmation and Acceptance

Once you place an order on craftaura.site, you will receive an order confirmation email that contains the details of your purchase, including the products, quantities, and total price. This email serves as an acknowledgment of your order, but it does not signify the acceptance of the order.

We reserve the right to accept or decline any order at our discretion. For example, an order may be declined due to payment issues, inventory discrepancies, or shipping restrictions. If we are unable to fulfill your order for any reason, we will notify you via email and offer you alternatives, such as a full refund, a similar product, or an updated shipping timeline.

4. Shipping and Delivery

At Craft Aura, we aim to process and ship all orders as quickly as possible. Once your order has been confirmed and payment has been processed, we will prepare your items for shipment. Shipping times vary depending on your location and the shipping method you select during checkout.

We offer a range of shipping options to meet your needs, including standard, expedited, and express shipping. Shipping fees are calculated based on the weight, dimensions, and destination of your order and will be displayed at checkout.

Once your order is shipped, you will receive a tracking number via email to track the progress of your delivery. Please note that while we strive for timely delivery, we cannot control delays caused by shipping carriers or other external factors. In the case of significant delays or lost packages, please contact our customer service team at info@craftaura.site or call (707) 762-2882 for assistance.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders can typically be canceled within 24 hours of placement, as long as the order has not been processed or shipped. After this period, cancellations may not be possible. In such cases, you can initiate a return once the item is received.

To request a cancellation, email us at info@craftaura.site or call (707) 762-2882. Please include your order number and reason for cancellation, and our customer service team will assist you promptly.

6. Returns and Exchanges

We want you to be fully satisfied with your purchase, and if you are not, we offer a straightforward return and exchange policy. Returns and exchanges are accepted within 30 days of delivery, provided the following conditions are met:

  • The product must be in new, unused condition, with all original packaging and tags intact.
  • A proof of purchase, such as an order confirmation or receipt, is required for all returns or exchanges.
  • Some items, such as customized, personalized, or sale products, may not be eligible for return.

For more information, please refer to our Refund and Returns Policy for specific instructions on initiating a return or exchange.

7. Customer Service and Support

At Craft Aura, we are committed to providing exceptional customer service. If you have any questions or need assistance with your order, shipping, or returns, please do not hesitate to contact us:

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (PST). We strive to respond to all inquiries within 48 hours.

8. Limitation of Liability

Craft Aura is not responsible for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products. In the event of an issue with your purchase, we will provide a resolution in accordance with our policies. Our liability is limited to the total amount of the order, including any applicable shipping charges.

9. Changes to This Policy

Craft Aura reserves the right to modify or update this Sales Policy at any time. Any changes will be reflected on this page with the updated effective date. We encourage you to review this policy periodically for any updates or changes.

Contact Us

If you have any questions or concerns about our Sales Policy, or need assistance with your order, please reach out to our customer service team: